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When an integration stops moving data, start at Settings → Integrations and check its status. A connection showing 'Action needed' or 'Disconnected' usually means the other service expired or revoked its access token, which tends to happen after a password change or a permissions update on their side.
Reconnecting
Open the integration and choose Reconnect, then sign in to the other service again. This refreshes the token without disturbing your field mappings or sync history. Shopify, QuickBooks, and ShipStation all reconnect the same way.
If the connection looks healthy but specific records aren't syncing, look for a mismatch. Products without a matching SKU on both sides won't link, and that's the most common reason a count reads right in one system and stale in the other. Fix the SKU and the next sync catches up.